Support

Frequently asked questions

• What is Edgewise?

  Edgewise is a prediction market analytics and social platform. Connect Kalshi or Polymarket (and optional PredictIt data), sync your fills, see performance and insights on a private desk, follow other traders, and share a public profile when you want. Edgewise does not place trades for you—it helps you understand your record in one place.

• What is Kalshi / Polymarket?

  Kalshi and Polymarket are regulated or decentralized prediction market venues where users trade event contracts. Edgewise reads trade history you authorize through their APIs (or CSV for PredictIt) so we can show stats and activity on Edgewise. You still trade on the venue itself; Edgewise is a companion app.

• How do I connect my account?

  Sign in, open Settings, and use the Kalshi or Polymarket connection flows. You'll add API keys or complete the verification steps shown there, then run a sync. Free accounts can use one trading source at a time; Premium unlocks using multiple sources together where the product allows it.

• What is Premium and what does it cost?

  Edgewise Premium is a paid subscription that unlocks the full Premium desk—multi-platform connections, exports, leagues, watchlist, and other Premium-only features described in the app. Pricing is currently $9.99/month (plus tax where applicable), billed through Stripe; exact totals appear at checkout. New accounts may receive a free trial—see your dashboard or Settings for status.

• What is Pro and how do I qualify?

  Edgewise Pro lets qualified creators offer subscriber-only desk access and earn from monthly subscriptions. Qualification is based on your synced Edgewise history—typically a minimum of 25 settled trades and a positive average realized profit per contract on settled picks, as evaluated in Settings when you apply. Approval is subject to review; see the Pro section in Settings for your current status.

• How does the 15% revenue share work?

  When subscribers pay a Pro creator through Edgewise, payment processing runs via Stripe (including Connect for payouts). Edgewise retains a 15% platform fee on that subscription revenue; the remainder goes to the creator according to payout rules, less refunds, chargebacks, and Stripe fees as applicable. See our Terms of Service for details.

• Is my trading data secure?

  We use industry-standard practices: encrypted connections, access controls, and reputable infrastructure (including Supabase for auth and data). API keys and secrets you provide are stored securely for syncing only as described in our Privacy Policy. No storage method is perfect—use a strong password and revoke keys on the venue if you stop using Edgewise.

• How do I cancel my subscription?

  For Edgewise Premium, open Settings and use Manage subscription (Stripe Customer Portal) to cancel, update your card, or download invoices. For Pro creator subscriptions you pay for, use My subscriptions on the same Settings page to cancel in one tap. You can also manage some billing from your Stripe receipt links. Email support@edgewise.app if you need help locating the right option.

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